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Customer Informs of Big Reform

Starting Point

  • Your important customer informs you of a major business reform that you understand will have major impact also on your business
  • Your first decision is either to be passive and wait to hear what happens or be proactive
  • If you choose to be proactive, what does it mean now in your practical operation level?
  • If you choose to go to technical questions only, does that secure you to retain your customer?
  • Modern way to change is to verify the customer/business basis first. An option for you?

Solution

  • Customer Up for collaborative customer development with your customer
  • Lean SME to ensure that the reform is business also for you
  • Reality Events to keep development close to practice
  • Tools and practices to make development more productive

Advantages

  • You support your customer to a successful reform by right kind of changes in your area
  • You are able to contribute to business changes early enough
  • You have a systematic way to respond swiftly when customer makes even rapid changes
  • Close interaction enables you to make informed decisions
  • Your active support strengthens your relationship with your customer

Contact

Jarmo Markula
+358 50 5724 871
[email protected]
www.jamaser.fi

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